Here is a picture of three of us taken a week ago:
From L - R: Bridgett (due mid-June), me (due 5/24), and Elizabeth (due early May). It's fun sharing our experience (and lack-thereof, since we are all first timers) with one another.
I called customer service (and I hesitate to call it that, as I had such a bad experience), and was told that there would be a credit to my account of $199 (plus taxes), but that it wouldn’t show up until my next statement. I was given 2 weeks of free service for the ‘inconvenience’ of having to loan Verizon over $200 for the month, since they couldn’t immediately credit my credit card.
Well, in looking at my Nov. 25th statement, I have not been credited the money that was improperly charged to me on the Oct. 25th statement.
I am very angry.
At this point, I want you to either immediately credit my credit card for the correct amount or mail me a check. I AM going to report this to the Better Business Bureau. There is nothing acceptable about being charged over $200 dollars for a service I did not receive, and then having to wait over a month – and at this point, going on two months – to receive the credit.
Please reply back by the end of the business day on Wednesday."

Usually when it's on a good sale AND I have a coupon! The lid is much preferred from the anti-mess perspective.