I hate Verizon, part 4

First, a brief recap about the conversations I've had with the billing department.

Conversation #1: Oh, so sorry. The credit will show up on your next statement. Because of the inconvenience (and that fact you are obviously upset), we'll give you two weeks free.

The next statement DID give me two weeks free, but the $200 credit was lacking. So . . .

Conversation #2: "Oh. We'll credit it to your next statement." I don't believe them and insist on them sending me a check. Am told it will arrive in 3-4 weeks, and am given a reference number (and a small bit of hope.)

One month passes. No check in the mail.

Conversation #3 (this was yesterday): First, I successfully navigated the automated menu the first time around, which made me feel quite happy. Got a recording that said they were experiencing a high volume of calls, etc., and that I'd be on hold for 15 minutes. This was not to deter me.

The hold music could drive a person crazy, however. Imagine the worst, most annoying video game music that you have ever heard. Make it warbly, tinny, and fading in and out. All on a 12 second loop. I persevered, however.

When I finally get to talking with the customer service representative, we go round and round. This is the short version.

"I see that you do have the credit"

"But I don't actually have the money yet. I have a reference number . . . " (I have to refer to the reference number 3 times before he actually asks me for it)

After some pausing and talking . . .
"Let me fill out a check request form"

"NO - that has already been done. Where's my money?"

"These things take 2-3 months to resolve. It should show up on your credit card during the first week of February"

"Then why did the first person say I'd be getting it on my next statement. And the second person said I'd be getting a check in a month."

"Trust me, you'll get your credit in the start of February."

"You'll have to excuse me for not trusting you, as obviously the previous two people have lied to me. It is totally unacceptable for Verizon to be keeping my money this long. I want to talk to your supervisor."

"They are all on the phone talking with other customers. Do you want to wait."
"Yes. I do."
"Okaaaaay."

So I go through two periods of waiting only to be told "It looks like they've all gone home for the day. You can call back tomorrow."

UGH.

"Has Verizon provided you with excellent customer service today?"
"No. You haven't. Goodbye."